References - Glossary
New West Telecom is new to the Canadian market. It has, however, been in operation in the California market for over 10 years under the name JCK Communications( jckcommunications.com), and still continues to do business there.
References
Curtis Anderson, Director of IT Infrastructure Canada Cartage, 204.631.0532
Greg Keller, Resource Manager Endeavor Telecom, 678.460.2536
Jim Malin, Owner JCK Communications, 925.689.7787
Keith Parker, Service Manager Nutmeg Technologies, 860. 257.5656
Elizabeth Petty, Associate Project Manager Eleven Wireless, 503.222.4321 Ext. 127
Ghassan Sobh, Manager Global Communications, 403.291.7501
Peihu Wang, Vendor Relations Coordinator Granite Telecommunications, 617.804.4363
Testimonials
“ JCK Communications did a great job for us when our old telephone system went down. They replaced the equipment quickly and had us back up and running right away. And they have continued to be there for us as we’ve grown and made changes”
Joel King
Director of Finance Seven Hills School
“When we decided to expand our offices to include the suite upstairs we discovered that we had outgrown our current telephone system. We feared that changing over to a new system would involve significant downtime and would negatively impact our business. But JCK Comm-unications was able install a new phone system and make the transition seamless for us. And we were able to use all of our existing phones on the new system. They made my job easier.”
Angela Hudson
Administration manager The Concord Group
“ JCK Communications has been instrumental in providing telephone and data services to many of my tenants and they’ve always been quick to respond and thorough in their operations.”
Ed Hirshberg
CEO Broadway Management Co.
“JCK Communications really went the extra mile for us when we moved our offices to Vacaville. They hung with us throughout some early delays and building issues, and they helped out immensely in dealing with SBC (the local telephone company) and ironing out potential problems. The phone system we purchased from them is great. It does everything we need it to and we still have plenty of room to grow. Many thanks.”
Vicki Nash
Controller Blue Mountain Air
Glossary of Telephone and Data Terms
Auto Attendant
A device or feature of some phone systems that answers a call and lets the caller route their call to a specific extension or group, typically done by inviting the caller to press number keys on their phone to select options. No human intervention is needed.
CAT1/CAT3/CAT5/CAT6
Category 1/3/5/6 – a specification for the type of copper wire (most telephone and network wire is copper) and jacks. The number (1, 3, 5, etc) refers to the revision of the specification, and in practical terms refers to the number of twists inside the wire (or the quality of connection in a jack). CAT1 is typically telephone wire. This type of wire is not capable of supporting computer network traffic and is not twisted. CAT3, CAT5 and CAT6 are network wire specifications. This type of wire can support computer network and telephone traffic. For higher network speeds (100Mbps plus) you must use CAT5 wire, but for 10Mbps CAT3 will suffice. CAT3 and CAT5 cable is actually 4 pairs of twisted copper wires, and CAT5 has more twists per inch than CAT3. CAT6 wire was originally designed to support gigabit Ethernet (although there are forthcoming standards that will allow gigabit transmission over CAT5 wire). It is similar to CAT5 wire, but contains a physical separator between the 4 pairs to further reduce EM interference.
CO
Central Office – the local office of your telephone company where all neighborhood telephone wires terminate
CPE
Customer Premise Equipment -- this refers to the telephone/networking equipment located on your premises (house, office, etc). Each telephone in your office is an example of a CPE.
EM Interference
Electromagnetic Interference – when metal wires carry electrical signals of any strength (telephone and network data is actually very weak electrical signals), they generate a magnetic field. Similarly, whenever a wire is present inside a magnetic field, electrical current is generated in the wire. This means that two electrical wires next to each other can interfere with each other, because the magnetic field created by one wire can affect the electrical current in the other wire. The stronger the electrical current, the stronger the magnetic field and the more interference the wire generates. EM interference becomes problematic in telephone and network wires because of the weak nature of the signals that usually travel them and because of the great distances the signals must usually.
ISP
Internet Service Provider -- the company who provides you with internet services, such as a mail account. This company is also responsible for assigning you an IP address and providing technical support.
KSU (Key System Unit)
The controller that manages a multi-line phone system. All incoming telephone lines and all telephone sets are connected to it. The KSU is usually mounted in a back room or telephone closet of the office it serves.
Key Telephone System
A multi-line telephone system with extension telephone sets. A Key system always has a KSU controller that all the telephone sets attach to. Also, the Key system telephone sets have a series of buttons that are used to select outside lines and perform other functions.
LAN
Local Area Network — the part of any network that is physically local to you. A home network is a LAN. In your workplace, the LAN is the entire network at your office, but does not include the networks from other offices that you may be connected to.
MPOE
Main Point Of Entry – a telephone company term that refers to the point where telephone cables enter your premises. In an office environment this will often be in a telephone closet located in the basement of the building, though this varies for every building. From the MPOE dial tone, data circuits, and other telco services are then distributed throughout the building through riser closets. Access to the MPOE and riser closets is often managed by the property management office, and access is usually necessary for any new service added to existing telephone equipment, installation of new equipment, or moves of equipment within the same building.
RJ-11
Registered Jack-11 – the official name for a standard telephone jack/plug. This jack is capable of supporting 6 wires, but typical telephone installations and cables only use 4 (even though a telephone line is only 2).
RJ-14
Registered Jack-14 – the official name for a standard telephone jack/plug that carries 2 phone lines. If you ever look at a 2-line telephone, you’ll probably notice that the jack for line 1 is actually labeled line 1/line2, meaning that if you plugged that into a properly wired RJ-14 jack, you would only need one wire to connect both phone lines.
RJ-45
Registered Jack-45 – the official name for a standard network jack/plug. This jack is capable of supporting 8 wires, and in most network installations it is fully wired, even though standard Ethernet only requires 4 wires. This jack is different in size from RJ-11 and RJ-14. A RJ-11 or 14 plug could be plugged into a RJ-45 jack, but not vice-versa. This means that if you wanted to, you could use RJ-45 jacks for telephone.
Riser Closets
These are a series of equipment rooms, often vertically stacked from one floor to the next. Inside each closet is the wiring board that enables dial tone, data circuits, and other services to be brought from the MPOE up to each of the floors of the building.
Roll-Over
A service provided by most telephone companies that allows several lines to be tied together. A single number is generally dialed by all callers. If that line is busy, the phone company will “roll-over” the call to another line in that group. Also called “hunt group”.
Station
A telephone set attached to a multi-line Key system or PBX.
Twisted Pair
Twisted Pair – this refers to the actual physical appearance of network wire. CAT3, CAT5 and CAT6 wire consists of 4 pairs of wires. The two wires in a pair are twisted together throughout the entire length of the wire. The twists decrease EM interference and allow data to travel a greater distance
Voicemail
A facility that answers calls and allows the caller to leave a message. It may also enable an internal caller to send intra-office messages to multiple recipients. Most systems allow employees to retrieve their messages from other phones both inside and outside the office.
WAN
Wide Area Network – this is the connection between two or more LANs. In DSL terms, this is basically everything that starts from the telephone-side of your DSL modem on, including the entirety of the Internet.
Email at info@nwtelecom.ca or call 604.908.6047
